Overview and Scope
Service dispatch software is a digital tool that manages and optimizes an
organization's scheduling, assignment, and tracking of field service tasks.
This software enables service-based businesses to efficiently manage service
requests, create schedules, assign work orders to service providers, track
progress, and communicate in real time.
Sizing and Forecast
The service dispatch software market size has grown rapidly in recent years. It
will grow from $2.80 billion in 2023 to $3.04 billion in 2024 at a compound
annual growth rate (CAGR) of 8.6%. The
growth in the historic period can be attributed to the growth in the need for
scalable service dispatch software, increase in demand for real-time tracking
of business activities, growth in demand for cloud-based services, increased
productivity of field service operations, rising demand for customer service
optimization.
The service dispatch software market size is expected to see rapid growth in
the next few years. It will grow to $4.33 billion in 2028 at a compound annual
growth rate (CAGR) of 9.3%. The growth
in the forecast period can be attributed to increasing demand for connected
service fleets, growing need for service call automation, increasing need for
real-time analytics, increased investments by various governments into new
technologies, and increasing demand for internal workforce communication and
managing field services. Major trends in the forecast period include the
emergence of new technologies, artificial intelligence (AI) powered service
dispatch software, the emergence of AI-based solutions, increasing
collaborations, technological advancements.
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Segmentation & Regional Insights
The service dispatch software market covered in this report is segmented –
1) By Type: On-Premise, Cloud
2) By Application: Large Enterprises, Small And Mid-Size Enterprises
3) By End User: Transportation And Logistics, Manufacturing, Healthcare,
Government, Other End Users
North America was the largest region in the service dispatch software market in
2023. The regions covered in the service dispatch software market report are
Asia-Pacific, Western Europe, Eastern Europe, North America, South America,
Middle East and Africa.
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Major Driver Impacting Market Growth
The increasing demand for cloud-based solutions is expected to propel the
growth of the service dispatch software market going forward. Cloud-based
solutions refer to software, services, or resources hosted and operated on
remote servers rather than local hardware or infrastructure. Cloud-based
solutions are increasing due to their ability to offer cost-effectiveness,
scalability, accessibility, reliability, security, and environmental
sustainability compared to traditional on-premises IT infrastructure. Service
dispatch software in cloud-based solutions enhances field service operations'
efficiency, accuracy, and responsiveness, leading to improved customer
satisfaction and increased profitability for service-oriented businesses. For
instance, according to reports published by AAG IT Services, a UK-based IT
services company, Infrastructure as a Service (IaaS) public cloud service
revenue surged from $343 billion in 2021 to $415 billion in 2022. Therefore,
the increasing demand for cloud-based solutions is driving the growth of the
service dispatch software market.
Key Industry Players
Major companies operating in the service dispatch software market are Oracle
Systems Corporation, ServiceTitan, ServiceMax Inc., Jobber, Route4Me Inc.,
Rapidsoft Technologies Inc., FieldAware, Service Fusion, Dispatch Inc.,
FieldConnect Inc., FCS Software Solutions, KEY2ACT, Fieldpoint Service
Applications Inc., Housecall Pro, Ergos Software Solutions, GSM tasks, Hauler
Hero, Heavy Construction Systems Specialists Inc., Jonas Construction Software
, Miracle Service, River Cities Software, SIGNL4, Smart Service, ThermoGrid,
TrackTik
The service dispatch software market
report table of contents includes:
1. Executive Summary
2. Market Characteristics
3. Market Trends And Strategies
4. Impact Of COVID-19
5. Market Size And Growth
6. Segmentation
7. Regional And Country Analysis
.
.
.
27. Competitive Landscape And Company Profiles
28. Key Mergers And Acquisitions
29. Future Outlook and Potential Analysis
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